About AA Auto Centre Tauranga
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173 Devonport Road, Tauranga 3110, New ZealandWe could not load the map for this listing.
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All the workers here are amazing. I’ve been in several times for different reasons and the workers are always so helpful and efficient. They always answer my questions, help solve any issues and are knowledgeable. Went in at 2pm on a weekday and there was no wait. In the past they’ve given me numbers to call when their agency couldn’t help as well. Shout out Nikki
Customer service was incredibly good, I'm not sure if there was an increase in staff since I was last there in '25, but just standing in line a staff member enquired what I was looking to achieve and saved me time by showing me the form I needed to fill out and which parts of it before I potentially wasted time at the counter, so helpful, and Aroha at the counter was so easy and efficient to deal with. Big 👍🏼 AA 😁
Went in for a gold servicing a few months ago, came out with a $3000 quote for things the car was needing before a wof. Went to another mechanic to get a second opinion, and there was 3 things on the list that were completely fine/no issue. AA quite had a mention of a "bump stop" with foul play, except for the fact that MY MODEL OF CAR, DOESN'T HAVE BUMP STOPS. Part of the quite was over 1k in just labour alone, which is ridiculous. AA is supposed to be the country's most trustworthy & high quality mechanic/auto centre, yet they lied to my face, and tried to charge me my hard earned money for something that doesn't even need fixing. In short, AA is a terrible company, overpriced, lying, thieving, and worst of all their staff doesn't even know about the cars they're working on.
I am extremely disappointed with the service provided by the AA service center at Devonport road. I had paid $409 for their gold service, but just two days later, the engine light came on. I returned to the service center expecting them to address the issue for free since it occurred right after the gold service. However, to my surprise, they informed me that I have to pay $161 for the scan and labor. After conducting the scan, they claimed that they could not find anything wrong and suggested that it would take a significant amount of time and money to identify the problem. Frustrated, I decided to take my car to a local workshop instead. To my astonishment, they were able to identify the issue within minutes - a crack in the air hose. I then returned to the AA service center to discuss the situation. The guy in the reception attempted to defend himself and offered me a me $55 refund and a free WOF (Warrant of Fitness) and trade prices Airhose as compensation. Dissatisfied with this resolution, I lodged three complaints through the AA website. It was later revealed that the service center is a franchisee, not directly affiliated with AA. A representative from the complaint section contacted me, but it seemed that they were convinced it was not their fault. Despite this, I decided to follow their suggestion and discuss the refund, WOF, and a trade price for the air hose with the receptionist. However, upon arriving at the center, I was publicly humiliated by the owner, who was sitting at the reception. It was clear that he had no intention of resolving the issue. In light of these experiences, I have decided to abandon my pursuit of a refund, as it appears to only benefit the owner. I strongly advise anyone considering using this AA service center to be prepared for potential problems and exorbitant costs.
Terrible service. I had an appointment for 1:30 pm, but my car wasn’t attended to until after 3:00 pm. What is the point of booking an appointment if you’re going to make people wait 2 hours? The job only took 20 minutes, yet I was charged for over an hour’s work. A complete rip-off. The receptionist and mechanic were extremely rude and disrespectful to my grandad when he questioned this. Very disappointed with the way we were treated. Completely unprofessional. Do not recommend.