Twice now in a year we have had flights changed through booking tickets through this flight centre. It causes uncertainty and stress when this keeps happening within 24hrs of a departing flight. So I don't see the sense in paying companies like the flight centre a fee to organize something you can do yourself quite easily online directly through the airline. Which is what I'll personally do for my family from now on to avoid that drama. In all the years I've traveled I've never had such inconsistency in traveling so doing it to my elderly dad has given you a 1 star rating which is being kind and no recommendation whatsoever to your store because I didn't find the last travel agent at all easily approachable or that helpful. Maybe if she thought less about her own travel experiences and put that energy into giving others a good experience the outcomes could have been different
Mauricio Rodriguez
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July 05, 2025
They were efficient enough to find convenient prices for my flights. Unfortunately, they put the wrong details in the booking, causing me stress, delay, and extra cost to amend that mistake. This almost cost me to miss my flight or to pay for the sane flight again.
Govender govender
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August 17, 2025
The worst experience of our lives we booked with flight center to be on the safe side and not to experience any mistakes or mess ups but the lady that booked our flights took all our information and made copies even and we have a small kid she gave us a booklet with all correct information yet she didn't inform the airline with our contact information and personal information which we had to be hours on the phone correcting before our flights which we couldn't correct everything and my kid was marked as an adult which didn't get a kids meal we will never recommend them especially this branch and please don't bother replying with excuses your worker didn't do her job and you should adress her on it.
Renée Fuller
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October 12, 2024
Best travel agent I’ve ever used.
Jay Dobie booked my parents trip to Europe as well as their insurance. For me he handled booking insurance when starting our trip outside of NZ, when another company really messed up our insurance plan.
I am taking this time to endorse Jay. I have done a lot of overseas travel, used a lot of travel agents and booked a lot of group overseas trips for work. In all my time I have never come across a better agent then Jay. His attention to detail, availability, genuine care and professionalism have been absolutely next level. I really believe he deserves to be applauded. I haven’t even met him in person, and he has not only managed my insurance but has also assisted me in visa advise, travel advise, answered all questions going over and above even when there is no financial gain for him.
I have been recommending him to everyone I know, and will continue to do so in the future.
Jay I wish you the best of success, well done and thank you so much.
Darren Johnston
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February 09, 2025
Hi
My husband and I booked through Prue from Bayfair flight centre 3 weeks ago for upcoming trip to oz. We are taking a few internal flights while in oz so was just flights she helped with to get to Australia.
We just want to say how amazing she is at her Job!!
Nothing was too much trouble and and we would HIGHLY recommend Prue to anyone using flight center.
Thanks so much
Our Address
SH906 Bayfair Shopping Centre, 19 Girven Road, Mount Maunganui, Tauranga 3116, New Zealand
Claim Listing: Flight Centre
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Twice now in a year we have had flights changed through booking tickets through this flight centre. It causes uncertainty and stress when this keeps happening within 24hrs of a departing flight. So I don't see the sense in paying companies like the flight centre a fee to organize something you can do yourself quite easily online directly through the airline. Which is what I'll personally do for my family from now on to avoid that drama. In all the years I've traveled I've never had such inconsistency in traveling so doing it to my elderly dad has given you a 1 star rating which is being kind and no recommendation whatsoever to your store because I didn't find the last travel agent at all easily approachable or that helpful. Maybe if she thought less about her own travel experiences and put that energy into giving others a good experience the outcomes could have been different
They were efficient enough to find convenient prices for my flights. Unfortunately, they put the wrong details in the booking, causing me stress, delay, and extra cost to amend that mistake. This almost cost me to miss my flight or to pay for the sane flight again.
The worst experience of our lives we booked with flight center to be on the safe side and not to experience any mistakes or mess ups but the lady that booked our flights took all our information and made copies even and we have a small kid she gave us a booklet with all correct information yet she didn't inform the airline with our contact information and personal information which we had to be hours on the phone correcting before our flights which we couldn't correct everything and my kid was marked as an adult which didn't get a kids meal we will never recommend them especially this branch and please don't bother replying with excuses your worker didn't do her job and you should adress her on it.
Best travel agent I’ve ever used. Jay Dobie booked my parents trip to Europe as well as their insurance. For me he handled booking insurance when starting our trip outside of NZ, when another company really messed up our insurance plan. I am taking this time to endorse Jay. I have done a lot of overseas travel, used a lot of travel agents and booked a lot of group overseas trips for work. In all my time I have never come across a better agent then Jay. His attention to detail, availability, genuine care and professionalism have been absolutely next level. I really believe he deserves to be applauded. I haven’t even met him in person, and he has not only managed my insurance but has also assisted me in visa advise, travel advise, answered all questions going over and above even when there is no financial gain for him. I have been recommending him to everyone I know, and will continue to do so in the future. Jay I wish you the best of success, well done and thank you so much.
Hi My husband and I booked through Prue from Bayfair flight centre 3 weeks ago for upcoming trip to oz. We are taking a few internal flights while in oz so was just flights she helped with to get to Australia. We just want to say how amazing she is at her Job!! Nothing was too much trouble and and we would HIGHLY recommend Prue to anyone using flight center. Thanks so much