Shaun is an absolute legend. Great service and got me back on the road at a very reasonable price. Thanks!
Samara
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January 22, 2024
I had popped into pascoes to replace a loose clamp on my radiator hose as it was leaking -Invoice was to be paid by previous mechanic in Auckland as this was their doing having had my car in their workshop for the last 5 weeks and they hadn’t put it on properly.
Sean was happy to take on the small job told me it should only take 1-1.5hrs but had my car for 4 hours total.
I called numerous times throughout this timeframe checking in on progress.
On the final call he then explained he hadn’t done the work and demanded immediate payment first.
I was taken back as not once with our dealings in person and over the phone he had mentioned immediate payment otherwise I would have taken my car elsewhere. -we had discussed invoice payment was fine and I had already given the mechanic who is paying for this details so unsure why it was all of a sudden an issue.
He was rude and aggressive and said I was guilt tripping him and hung up on me. I went to collect my car as he was shutting up the shop early, he was dismissive when I tried speaking to him it was hard to get a word in said he fixed the issue but wanted nothing more to do with it before closing the door on me. I left feeling confused and upset with the way he spoke to me. Very unprofessional. After speaking to a few locals this seems to be a common occurrence here. I do not recommend using this business.
Willy G
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January 03, 2023
We found ourselves in a bad spot when we broke down just north of Paeroa over New Year whilst on our way to Wellington. Fortunately, Sean went out of his way to come down and have a look at our vehicle once it had been towed into town, even though it was during his time off.
Sean was very professional and was quickly able to identify the problem that had occurred. Unfortunately our car was a write-off, but we're grateful that he was honest with us about this. He gave quick and friendly service, and we couldn't recommend him highly enough!
Paul German
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July 24, 2023
Rating: ★☆☆☆☆ (1/5)
I recently had the unfortunate experience of dealing with Pascoe Motors, and I cannot stress enough how strongly I advise against using their services. Sean, the owner, was undoubtedly the rudest and most unprofessional person I have ever encountered in the automotive industry.
I mentioned that I would like to supply my own parts for the repair. Instead of being understanding or offering any reasonable explanation, Sean flat-out refused to even look at my car. It was clear that he only wanted to force me into using their overpriced parts so he could maximize his profits at my expense.
This blatant attempt at price-gouging is disgraceful and reveals the true nature of this company. It is evident that they prioritize profit over customer satisfaction, and their business practices are nothing short of predatory.
I couldn't help but feel that I was being taken advantage of during the entire interaction. Sean's dismissive and arrogant attitude only further cemented my belief that Pascoe Motors has no regard for its customers or their needs.
To add insult to injury, the lack of transparency and willingness to work with customers in a fair and honest manner makes it clear that this company does not deserve to be in business.
My advice to anyone considering using Pascoe Motors is to steer clear and find a more reputable and customer-oriented service provider. There are plenty of other automotive shops that value their clients and provide quality service without attempting to squeeze every last penny out of them.
In conclusion, my experience with Pascoe Motors and its owner, Sean, was nothing short of a nightmare. The rude behavior and refusal to accommodate customer preferences, along with the obvious intention to overcharge for parts, make it abundantly clear that this is not a company worth trusting with your vehicle or your hard-earned money. Save yourself the headache and avoid Pascoe Motors at all costs.
Timothy Coombes
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June 14, 2023
Shaun completed a Warrant of Fitness on my Mercedes-Benz today. Shaun is super friendly and very knowledgeable. The check commenced at the agreed time and it was clearly evident Shaun was very proficient at his craft. I would highly recommend Shaun and his business for anything automotive.
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146 Normanby Road, Paeroa 3600, New Zealand
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Shaun is an absolute legend. Great service and got me back on the road at a very reasonable price. Thanks!
I had popped into pascoes to replace a loose clamp on my radiator hose as it was leaking -Invoice was to be paid by previous mechanic in Auckland as this was their doing having had my car in their workshop for the last 5 weeks and they hadn’t put it on properly. Sean was happy to take on the small job told me it should only take 1-1.5hrs but had my car for 4 hours total. I called numerous times throughout this timeframe checking in on progress. On the final call he then explained he hadn’t done the work and demanded immediate payment first. I was taken back as not once with our dealings in person and over the phone he had mentioned immediate payment otherwise I would have taken my car elsewhere. -we had discussed invoice payment was fine and I had already given the mechanic who is paying for this details so unsure why it was all of a sudden an issue. He was rude and aggressive and said I was guilt tripping him and hung up on me. I went to collect my car as he was shutting up the shop early, he was dismissive when I tried speaking to him it was hard to get a word in said he fixed the issue but wanted nothing more to do with it before closing the door on me. I left feeling confused and upset with the way he spoke to me. Very unprofessional. After speaking to a few locals this seems to be a common occurrence here. I do not recommend using this business.
We found ourselves in a bad spot when we broke down just north of Paeroa over New Year whilst on our way to Wellington. Fortunately, Sean went out of his way to come down and have a look at our vehicle once it had been towed into town, even though it was during his time off. Sean was very professional and was quickly able to identify the problem that had occurred. Unfortunately our car was a write-off, but we're grateful that he was honest with us about this. He gave quick and friendly service, and we couldn't recommend him highly enough!
Rating: ★☆☆☆☆ (1/5) I recently had the unfortunate experience of dealing with Pascoe Motors, and I cannot stress enough how strongly I advise against using their services. Sean, the owner, was undoubtedly the rudest and most unprofessional person I have ever encountered in the automotive industry. I mentioned that I would like to supply my own parts for the repair. Instead of being understanding or offering any reasonable explanation, Sean flat-out refused to even look at my car. It was clear that he only wanted to force me into using their overpriced parts so he could maximize his profits at my expense. This blatant attempt at price-gouging is disgraceful and reveals the true nature of this company. It is evident that they prioritize profit over customer satisfaction, and their business practices are nothing short of predatory. I couldn't help but feel that I was being taken advantage of during the entire interaction. Sean's dismissive and arrogant attitude only further cemented my belief that Pascoe Motors has no regard for its customers or their needs. To add insult to injury, the lack of transparency and willingness to work with customers in a fair and honest manner makes it clear that this company does not deserve to be in business. My advice to anyone considering using Pascoe Motors is to steer clear and find a more reputable and customer-oriented service provider. There are plenty of other automotive shops that value their clients and provide quality service without attempting to squeeze every last penny out of them. In conclusion, my experience with Pascoe Motors and its owner, Sean, was nothing short of a nightmare. The rude behavior and refusal to accommodate customer preferences, along with the obvious intention to overcharge for parts, make it abundantly clear that this is not a company worth trusting with your vehicle or your hard-earned money. Save yourself the headache and avoid Pascoe Motors at all costs.
Shaun completed a Warrant of Fitness on my Mercedes-Benz today. Shaun is super friendly and very knowledgeable. The check commenced at the agreed time and it was clearly evident Shaun was very proficient at his craft. I would highly recommend Shaun and his business for anything automotive.